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Listening & support

The service of Protocol 3 – Listening & support aid and of The care team consists of psychologists, an occupational therapist and case managers (support nurses and social workers). 

As required

  • One  psychologist to support and guide you through your questions, difficulties, life plans, medical diagnoses, etc.
  • An occupational therapist to promote autonomy and independence in daily living activities.
  • A case manager (support nurse or social worker) to assist you with various procedures (social, medical, administrative, leisure, etc.) and act as your health advisor.

Organisation designed for wellbeing at home

With the aim of improving wellbeing at home, the multidisciplinary team at Protocol 3 offers support for patients and their carers at home. The team will contact you to assess your request. and verify the conditions for accessing the project. 

How can you benefit from our project? 

  • To be aged 60 years of age or older and facing a significant loss of independence (physical and/or mental).
  • Being a loved one a person who meets the above criteria and wishes to receive support. 
  • Be in good standing with your mutual insurance company 

Telephone hotline

Our service is available by telephone from Monday to Friday from 8:00 a.m. at 4:30 p.m.  

Our on-call service is available by telephone outside of our business hours, 24 hours a day, 7 days a week.  

Pricing

Our interventions are free for all persons meeting the eligibility criteria for the project.

The team works with members of all mutual insurance companies. 

All our service providers are approved.

Our teams provide daily support with skill and compassion, offering home help and care you can trust.

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